VibrantInk.com
VibrantInk.com

Because your ink shouldn't cost more than your printer...Because your ink shouldn't cost more than your printer...
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Frequently Asked Questions
General Information

What does OEM mean?

OEM stands for Original Equipment Manufacturer. In the case of ink cartridges and laser toner cartridges, OEM refers to the product made by the manufacturer of the printer. Examples would be companies such as HP, Epson, Canon and Lexmark.

What does Generic or Compatible mean?

Generic or Compatible inkjet cartridges or laser toner cartridges are manufactured by a company other than the Original Equipment Manufacturer (OEM) of that specific printer. There should be no difference in the quality or performance. In fact, if an OEM manufacturer produces cartridges that are compatible with printers other than its own, it is also considered a "Generic" or "Compatible." Cartridge Technologies and Vibrant Ink sell generic and compatible cartridges using inks and toners that are manufactured in the USA. Our cartridges are assembled in Asia or the USA.

What does Replacement or Remanufactured cartridge mean?

Replacement ink cartridges and toner cartridges are manufactured by a company other than the original manufacturer of the printer. The replacement cartridges should be of the same quality and performance as the OEM version.

A Remanufactured cartridge is the original OEM inkjet cartridge or laser toner cartridge that has been professionally cleaned, refurbished, refilled with quality ink or toner and tested by the manufacturer. Remanufactured inkjet cartridges are only used one time. A toner cartridge which has been properly remanufactured, with crucial components, such as drums and blades, replaced and which has been properly tested, may be remanufactured several times.

Will using a replacement or remanufactured laser toner cartridge or inkjet cartridge void my Warranty?

The warranty on your printer cannot be voided by the manufacturer because you use non-OEM inkjet cartridges or toner cartridges. The United States Congress passed a law called “The Magnuson-Moss Warranty Improvement Act, United States Code Annotated “ Title 15 Commerce And Trade“ Chapter 50-2302, et.seq. This law means that the printer manufacturer cannot void the product warranty because you choose to use a non-OEM brand inkjet cartridge or toner cartridge. A consumer has the right to purchase less-expensive cartridges without intimidation from printer manufacturers. If your printer manufacturer threatens to void the printer warranty for this reason, it is subject to legal action by you, the consumer, by the replacement cartridge manufacturer or by the government.

For more information on the Magnuson-Moss Warranty Improvement Act

Click Here


Is the quality of Cartridge Technologies' inks and toners the same as the original manufacturer's?

Cartridge Technologies and Vibrant Ink use superior quality inks made in the USA. Our inks are all printer specific and are thoroughly tested at the factory with brand name printers to insure vibrant color output...yes.

Cartridge Technologies produces high quality toner cartridges. We disassemble, replace parts, refill with toner and test each cartridge to ensure that it equals or exceeds OEM standards...yes.

Why do brand name "OEM" inkjet cartridges and laser toner cartridges cost so much money?

Brand name companies generate very little profit from the sale of their printers. In order to make up for the small profits on printer sales, these companies establish high pricing for inkjet cartridges and laser toner cartridges. Most brand name printer companies generate most of their profits from the sale of printer consumables such as ink cartridges and toner cartridges.

Through market research, the brand name companies realize that the average consumer will spend $150 - $900 or more each year on cartridges. As an example, a color printer may only cost $129, but purchasing 1 each black and color cartridge could cost $50 or more.

What is a "drill" and "fill"?

Exactly what it sounds like - drilling a hole in a toner cartridge and refilling it with toner. A similar process is used to refill ink cartridges with do it yourself ink refill kits. Vibrant Ink does not sell "drill and fill" kits or cartridges. Our Cartridge Technologies Brand toner cartridges are produced by professional engineers and technicians who test cores and components for structural integrity, clean empties to OEM standard, replace major components (such as drums and blades), refill with toner and test again before packaging to ensure a product which meets quality standards.
Vibrant Ink compatible and remanufactured ink cartridges are produced in major ISO 9001, 9002 and similar quality tested manufacturing facilities with state of the art equipment for production of quality compatibles, testing empties to be remanufactured and sophisticated ink filling and refilling equipment. Our quality is why corporations, school districts, local government and U.S. government offices buy Vibrant Ink products --again and again.
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Ordering

How can I place an order?

You may order on-line 24 hours a day, 7 days per week.

To order toll-free call us at 1-800-354-2233  Monday thru Friday from 9:00 A.M.  to 5:00 P.M. MST. If you cannot use a toll-free number, call us at 480-829-8182.

If you are ordering for a school or religious organization. CLICK HERE

If you are ordering for a business or government agency. CLICK HERE

Shipping

How do you ship? How much does shipping cost? How Long Will It Take? Can I Track My Order?

Vibrant Ink ships packages via the United States Postal Service ("USPS") first class mail or Priority Mail (delivery receipt provided) or UPS Ground, depending on the weight of the package. We use a local delivery service ("XPS") for many shipments within the Phoenix metropolitan area. We ship to U.S. Military APO/FPO addresses via USPS. We provide FREE SHIPPING for orders over $50.00 sent within the continental United States; the shipping cost for other orders within the continental United States is a flat $4.95 per shipment. Alaska, Hawaii and Puerto Rico orders and U.S. Military APO/FPO address shipments are $5.95 flat fee per shipment; Canadian orders are $9.95. Normal delivery time is one to five days, depending upon distance from Arizona.

All shipments utilize delivery receipt or tracking numbers. The USPS provides delivery receipt numbers for first class and priority mail shipments; UPS offers tracking.

Vibrant Ink offers expedited UPS shipping options at checkout for customers who need immediate delivery. Please call to obtain additional costs and to place your expedited shipping order.

 
To view Vibrant Ink shipping rates and policies Click Here


Can I Come to Your Store to Buy or Pickup My Product?

Vibrant Ink does not operate a retail storefront. However, many of our local customers purchase and pick up their cartridge orders at our warehouse. Effective January 1, 2010, we moved our warehouse to 1920 East Third Street, Suite 8, Tempe AZ 85281, in the Third Street Commerce Center, on the corner of South Perry Lane and Third Street, one block South of the Tempe Marketplace Shopping Center. We are open Monday through Friday, 9:00 a.m. to 5:00 p.m. South Perry Lane is located one street East of McClintock Road, between Rio Salado and East University, near the intersection of U.S. 202 and U.S. 101. Call us at (480) 829-8182 to make sure your items are in stock or to get further directions. 

Do you accept orders from or to locations outside the United States?

We do not accept international orders via the web, other than Canadian orders. You can place international orders over the phone or by fax. If you cannot reach our toll free number from your location, call us in Arizona at 480.829.8182.

Call toll-free: 1.800.354.2233


How do I ship to U.S. Military APO, FPO, AE and AP addresses?

Vibrant Ink ships to those addresses at a $4.95 flat fee per shipment. We must ship to APO and FPO addresses via the U.S. Postal Service, which does not provide us with accurate delivery confirmation information for these deliveries. In addition, if the actual location country requires customs forms to be enclosed with commercial shipments, please inform our office. We maintain supplies of the required customs forms and will comply with these requirements.

Do You Ship to Hawaii, Alaska, Puerto Rico?

Yes, we ship to Hawaii, Alaska and Puerto Rico. Delivery time is slightly longer and the flat rate shipping cost is $4.95 per shipment.

Discounts

Do you offer discounts to Schools, Churches, Corporations and Governmental Entities?

Yes, we offer discounts for schools and churches, to governmental entities and to corporations placing large orders. We issue coupons and discount numbers to governmental entities which have qualified for discounts. See our discount policies on our School and Corporate discount pages.

Payment Options

Vibrant Ink accepts VISA, MASTERCARD, AMERICAN EXPRESS and DISCOVER credit cards.
We also accept check orders.

To place a check order on our website, select “check or money order” in the “choose payment option” when you are ready to check out. All check orders are held for shipping until payment is received and then for up to 5 business days to allow checks to clear.

Sales Tax
Orders shipped to Arizona and New York will be charged sales tax in accordance with state law.

Security and Privacy

Is it safe for me to use my Credit Card? Is your site secure?
At Vibrant Ink, we are committed to protecting your personal information. To make sure your information is safely guarded, we use a Secure Sockets Layer (SSL) with 128-bit encryption software for security and fraud protection measures. 128-bit is the highest level of encryption and is commonly used across the Internet for secure online transactions. When you give us your order, SSL encrypts all personal information including your credit card number, name and address. This encryption scrambles your data so that it cannot be read as it travels over the Internet. When your data arrives at a Vibrant Ink server your information is descrambled and your order is placed.

How can you be sure any connection is secure? Simply look at the lower left-hand corner of your browser window after accessing a server. If you see an unbroken key or a closed lock (depending upon your browser), the SSL is active and your information secure. You can also double-check by looking at the URL line of your browser. When accessing a secure server, the first characters of the site address will change from 'http' to 'https.' Some versions of browsers and some firewalls don't permit communication even though the server is secure.

What is your privacy policy?
Vibrant Ink believes in protecting your privacy. To view our privacy policy Click Here

Returns-Warranties-Cancellations

How Do I Return/Exchange a Defective Product?
The products that we sell at Vibrant Ink are of the very highest quality. In the event that you receive a defective product, you may return the product for replacement. Because ink is perishable and can deteriorate over time and due to environmental factors, returns must be made within thirty days from receipt.

If you wish to return your defective ink cartridge or toner cartridge, please contact our customer service department by calling toll-free: 1.800.354-2233, using the Contact form on our website or by e-mailing us at mail@vibrantink.com.

Our customer service representatives can assist you in troubleshooting your product. If an exchange is necessary, the customer service representative will issue a return authorization to be enclosed in the return package. Product will be replaced or a credit issued on the website for redemption. Shipping charges are not refundable.

How do I cancel my order?
Vibrant Ink generally processes orders within 1 or 2 hours after you place your order. Packages are shipped the same afternoon.

You can cancel orders by calling 1-800-970-4657 immediately after placing the order. It is impossible to cancel orders by after the order has been processed.

What is your Return/Exchange Policy?

We will exchange any unopened inkjet cartridge or toner cartridge for store credit minus a $6 restocking fee within 90 days after the original order. Please contact a customer service representative for more information. No shipping charges will be refunded or credited.
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Ink Cartridge Installation and Maintenance

Instructions for Changing To A New Cartridge:
1. Before changing a to new ink cartridge, perform a print head cleaning using the existing cartridge before it is used up.
2. For Epson replacement cartridges: Remove the yellow label on cartridge top.
3. For Canon replacement cartridge: Remove the orange cap. For BCI-3/5/6, also remove the sticker on the cartridge top as directed.
4. Install and leave the new cartridge in the chamber for 5 minutes. Perform a print head nozzle checking before normal printing.
5. If there are missing lines, leave the cartridge in the chamber for about 10 – 15 minutes.
6. If a printing problem persists, run the print head nozzle check again 1- 3 times according to your printer manual until it prints smoothly. If your printer cannot recognize the cartridge, remove and re-install it. You can also try to restart the printer if it still doesn't work.
7. Epson printers may display a warning note when using replacement cartridges. It states, "Installing an inkjet cartridge different from the original cartridge may cause printout problems, do you still want to continue?In this case, just click "yes"ť and carry on with your normal printing procedure.

Ink Jet Cartridge Maintenance Recommendations:
1. Use all ink within 6 months after unpacking to ensure optimum printout.
2. Do not take the cartridge out of the printer before it is empty.
3. Run your printer at least once a week to avoid any clogging problem.

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ReInk Technologies Inc.
3370 North Hayden Road, #123-686
Scottsdale, AZ 85251-6632
Toll free: (800) 354-2233
Local: (480) 829-8182
Fax: (480) 829-8369
mail@vibrantink.com
VibrantInk
Apollo, Apple, Brother, Canon, Compaq, Dell, Epson, HP, IBM, Lexmark, MICR, Panasonic, Samsung, Sharp, Xerox and other manufacturer brand names and logos are registered trademarks of their respective owners. Any and all brand name designations or references are made solely for purposes of demonstrating compatibility.